About Excellence, Business, consumer advocacy, customer service, Technology

Play Action Fake: How High Tech Service Drops The Ball

Thanks to my work on the Common Wealth of Kentucky Project, I notice our people connections more than ever. They are rich and rewarding. So when something presents a disconnection, I see that too. 2:45 P.M.: I called Verizon Customer service 800 number. Changed into workout clothes. (10 min)Spun a Peloton pop ride with Cody.… Continue reading Play Action Fake: How High Tech Service Drops The Ball

Bethinc. blog post about Community by Beth Pride
Community

Defining Community: Starlings and He Who Has No Name*

Every morning at the lake, I drink my coffee from the top porch where I’m comfy in my chair and close to more coffee. One morning this summer I changed it up. I filled my mug and took the steps down to the dock where I could sit low and watch the fog slowly lift… Continue reading Defining Community: Starlings and He Who Has No Name*

Bethinc. PRIDE IN EDUCATION
customer service

The Excellence Czar.

I have a skirt that I bought my sophomore year in high school. It's a cool skirt, dark green with funky little Mayan-looking symbols on it, but it is over thirty years old. I am a culler, not a hoarder, so why on earth would I keep something that long?  It's because, as we women… Continue reading The Excellence Czar.