About Excellence, Business, consumer advocacy, customer service, Technology

Play Action Fake: How High Tech Service Drops The Ball

Thanks to my work on the Common Wealth of Kentucky Project, I notice our people connections more than ever. They are rich and rewarding. So when something presents a disconnection, I see that too. 2:45 P.M.: I called Verizon Customer service 800 number. Changed into workout clothes. (10 min)Spun a Peloton pop ride with Cody.… Continue reading Play Action Fake: How High Tech Service Drops The Ball

Bethinc. PRIDE IN EDUCATION
customer service

The Excellence Czar.

I have a skirt that I bought my sophomore year in high school. It's a cool skirt, dark green with funky little Mayan-looking symbols on it, but it is over thirty years old. I am a culler, not a hoarder, so why on earth would I keep something that long?  It's because, as we women… Continue reading The Excellence Czar.

Business

Hold the Mayo, Please.

"Uh oh. They put mayonnaise on my sandwich." I'll bet I've said it at least one hundred times. I do not like mayo, so I order my sandwiches plain always. Often I don’t get my way at first, and the sandwich shows up with a gob of the white stuff. Most times, the resolution is… Continue reading Hold the Mayo, Please.