Thanks to my work on the Common Wealth of Kentucky Project, I notice our people connections more than ever. They are rich and rewarding. So when something presents a disconnection, I see that too. 2:45 P.M.: I called Verizon Customer service 800 number. Changed into workout clothes. (10 min)Spun a Peloton pop ride with Cody.… Continue reading Play Action Fake: How High Tech Service Drops The Ball
Category: customer service
The Excellence Czar.
I have a skirt that I bought my sophomore year in high school. It's a cool skirt, dark green with funky little Mayan-looking symbols on it, but it is over thirty years old. I am a culler, not a hoarder, so why on earth would I keep something that long? It's because, as we women… Continue reading The Excellence Czar.
The Three “Ss” of Successful Schools
"Are there any additional announcements?" It was the final faculty meeting for the year. Headmaster Chuck stood on the floor of the theater looking for takers. Seventy anxious faculty glanced back and around; no one wanted the mike. "I DO!" I shouted. And up from my traditional front row seat, I snagged the microphone and stood… Continue reading The Three “Ss” of Successful Schools