Category: consumer advocacy

About Excellence, Business, consumer advocacy, customer service, Technology

Play Action Fake: How High Tech Service Drops The Ball

Beth Pride

Thanks to my work on the Common Wealth of Kentucky Project, I notice our people connections more than ever. They are rich and rewarding. So when something presents a disconnection, I see that too. 2:45 P.M.: I called Verizon Customer service 800 number. Changed into workout clothes. (10 min)Spun a Peloton pop ride with Cody.… Continue reading Play Action Fake: How High Tech Service Drops The Ball

The Nickel and Dime Economy by Beth Pride
Business, consumer advocacy

The Nickel and Dime Economy

Beth Pride

The four of us kept walking while everyone else stood still. “Go, dad, go...” barked Lewis. We turned left, then right, up a few stairs, down a ramp, around a corner, still moving while everyone else leaned against handrails, looked down at their phones, picked at their nails, or watched with envy as we passed… Continue reading The Nickel and Dime Economy