Thanks to my work on the Common Wealth of Kentucky Project, I notice our people connections more than ever. They are rich and rewarding. So when something presents a disconnection, I see that too. 2:45 P.M.: I called Verizon Customer service 800 number. Changed into workout clothes. (10 min)Spun a Peloton pop ride with Cody.… Continue reading Play Action Fake: How High Tech Service Drops The Ball
"I'll run in and grab the key." Mom and sister Maggie sat in the rental car, windows rolled down, travel clothes a little sticky after a long drive from Miami to Marathon. This was mother-daughter trip number five, destination: Florida Keys. The approach was not how I imagined it. The internet has the drive from… Continue reading Under-Promise and Over-Deliver
The line at Subway was long. Limited-time guacamole. I watched people in the front consider their mounting decisions: at an extra fifty cents, guac or no guac? Which bread would you like, which meat, which cheeses? Mayo, mustard, or one of twelve dressings? Banana or jalapeno peppers? Salt and pepper? Hot or cold? A myriad… Continue reading To Stay or Swerve? A Discussion on Lanes.
Nostalgia is a powerful emotion: part joy, longing, and gratitude, all bundled up into a warm embrace that reminds us how our past influences our present. Today, I packed up the Christmas tree ornaments, and I felt nostalgic. Each ornament represents a different time in our lives, even the ones my mom bought new and… Continue reading The End of the Line (or Not)?
The four of us kept walking while everyone else stood still. “Go, dad, go...” barked Lewis. We turned left, then right, up a few stairs, down a ramp, around a corner, still moving while everyone else leaned against handrails, looked down at their phones, picked at their nails, or watched with envy as we passed… Continue reading The Nickel and Dime Economy
I am really good at Legos. Just ask my son Lewis. We built a lot of Legos together. Star Wars space ships half the size of his bedroom, Batman headquarters, and an entire city with every emergency vehicle known to humanity. Just look at the pictures and build something with wheels. It's a pretty gratifying… Continue reading It Starts with a Handshake.
"Uh oh. They put mayonnaise on my sandwich." I'll bet I've said it at least one hundred times. I do not like mayo, so I order my sandwiches plain always. Often I don’t get my way at first, and the sandwich shows up with a gob of the white stuff. Most times, the resolution is… Continue reading Hold the Mayo, Please.